Christmas in Chester

Further Information

Deposit information

When you book a holiday, you will be asked to pay a deposit, this will be made clear at the time of booking. In most cases we will charge the following deposit amount;

• UK Holidays - £150 per person
• European Holidays - £200 per person
• Worldwide Holidays - £400 per person
• Ocean and River Cruise - £400 per person

On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.

If you choose a tour that is within 84 days of departure you will need to pay the full balance when you book.

Our cancellation policy

If you decide to cancel your confirmed booking you must notify us (or your travel agent) in writing, as soon as possible. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below.

• More than 75 days before departure - Loss of deposit only
• 43 - 74 days - 50% of tour price
• 29 - 42 days - 75% of tour price
• 15 - 28 days - 90% of tour price
• Day of Departure - 14 days - 100% of tour price

Our full cancellation policy can be found in our booking terms and conditions, section 8.

How do I find out Entry and Health Requirements for my holiday?

We have partnered with Sherpa, an on-line self service tool that allows you to search up-to-date information regarding travel entry requirements for all countries and also allows you to apply for eVisas or eTAs via their on-line portal. Just click on this link to find out more – Travel requirement & Visa Service.

You can also refer to the Foreign Travel Advice section on the gov.uk website: Foreign travel advice - GOV.UK (www.gov.uk). Click on your destination and then click on 'Entry Requirements'. For Health Requirements, the Department of Health also offers travellers health advice on www.travelhealthpro.org.uk, click on country information to locate your destination.

It is important to remember that passport, visa and health requirements can change before departure; therefore, we recommend you regularly familiarise yourself with the latest requirements before you travel. If you cannot travel because you have not complied with any passport/entry/immigration requirements, we are unable to accept any responsibility.

For some destinations, it is not always discernable that a visa is required for entry at the border.  For example, for some customers, to travel to the United States, an ESTA may be required. For Canada, an ETA and to India, an e-visa may be needed. Please do check your requirements to avoid any unnecessary cost and delays.